GET IN TOUCH
A real person reads every message. Whether it's a billing question, a bug report, or a feature idea — we're here.
Response Time
When to expect to hear from us
WHAT DO YOU NEED HELP WITH?
Billing & Subscriptions
- Charges and invoices
- Plan upgrades or downgrades
- Refund requests
- Cancellation help
Technical Support
- Feature not working
- AI output issues
- Account access problems
- Browser or device issues
Product Feedback
- Feature requests
- Bug reports
- UI/UX suggestions
- Integrations you'd like
Partnerships & Press
- Business partnerships
- Affiliate programme
- Press & media enquiries
- Enterprise licensing
FREQUENTLY ASKED QUESTIONS
How quickly will I get a response?
We respond to all enquiries within 24 hours on business days (Monday–Friday). For urgent billing issues, we aim to respond within 4 hours.
I was charged incorrectly — what do I do?
Email us at contact@hiresprint.co with your account email and the charge details. We'll investigate and resolve billing issues within 24 hours.
Can I request a refund?
Please review our Refund Policy in our Terms of Service. For eligible refunds, email contact@hiresprint.co with your account details and reason.
How do I cancel my subscription?
You can cancel directly from Settings → Billing in your dashboard at any time. You keep access until the end of your billing period.
I forgot my password — what now?
Use the "Forgot password?" link on the login page to reset it via email. If you don't receive the email, check your spam folder or contact us.
Can I get a custom plan for my team or company?
Absolutely. Email contact@hiresprint.co with your company name and team size. We offer custom enterprise pricing for teams of 10+.
Is my resume data secure?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never sell your data and only use it to power your service. See our Privacy Policy for full details.
Can I try HireSprint before paying?
Yes — every new account gets 3 free resume tailorings and 1 free cover letter with full access to all features. No credit card required. Upgrade only when you're ready.
Still need help?
WE'VE GOT YOU.
Drop us a line — a real human will read and respond to your message, personally.
✉️ contact@hiresprint.co